We care about your comfort. Our recommendations will ensure that your visits to Life Balance SPA will be full of enjoyable experiences, pleasant memories and desire to come back again!
BEFORE TREATMENTS
Booking
The fastest and the most reliable way to enjoy the pleasures of Life Balance SPA Centre at your desired time is to book in advance over the phone or by email. This way, you will be able to enjoy the SPA pleasures even during the 'hot' hours – in the evenings, on the weekends or public holidays. When booking, you are kindly requested to leave your contact details to the administration, so that you could be contacted in unforeseen events.
Life Balance SPA
T: +370 460 41416
E: spa@palangahotel.lt
Respect
Life Balance SPA services are designed for recreation and relaxation. We recommend switching off your mobile phones and plunge into enjoyment.
Things you need
You do not need to bring any personal belongings to the Life Balance SPA – you will be provided with towels, bathrobes, caps, slippers. If needed, you can use a shower before or after the SPA.
Booking cancellation
If you have to cancel your booking for unforeseen circumstances, you are kindly requested to do so as soon as possible to enable us to take proper care of the customers who will take your place. Latest cancellation of booking is four hours before the booked treatment or visit to the Life Balance SPA Centre. In case of cancellation of your booking less than 4 hours before your booked service or failure to arrive to the SPA, the cancellation fee of 100 per cent of the total order price will be included into your bill.
DURING THE TREATMENS
Being late
Unfortunately, being late for treatments causes major inconveniences for the staff and other customers, therefore you are kindly requested to come on time to the scheduled treatments or visits to the Life Balance SPA Centre. We recommend coming 10 minutes earlier for treatments. If you are late, we do not guarantee that we will be able prolong the time of your treatment.
Health condition
Protecting your health, you are kindly requested to inform the Life Balance SPA staff about any injuries, chronic illnesses or allergies. Should you feel unwell during a treatment, immediately inform your treating specialist!
Comfort
Do not ignore your sensations during treatments. Light, music, temperature and even communication with your SPA specialist affect your general wellbeing. We always respond to your requests. You do not have to keep a conversation during a treatment, you can simply enjoy the silence.
AFTER TREATMENTS
If your SPA specialist advises you to take your time, you can relax for a few minutes before standing up, and for full recovery of your energy we recommend a cup of tea after treatments.
Payment
Payment usually is made after treatment, but you can also pay in advance.
Confidentiality
Your contact information is confidential and will not be disclosed to third parties. Any information received during treatments is also kept confidential.
Life Balance SPA has the right to refuse serving customers who roughly breach the ethics of conduct, are intoxicated with alcohol or drug substances, are aggressive or inadequate.
